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SOFTWARE
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Software support provides
for the maintenance and support of your software infrastructure. This
does not include the hardware component. Depending on the option you
select, you may be entitled to free major or minor upgrades, while your
contract is in place. |
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Basic
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Extended
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Platinum
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Basic
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A pay-as-you-go package for
reliable, though occasional, support.
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Response Time:
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24 hours
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Hours: |
9:00 a.m. to
5:00 p.m. EST, Mon-Fri
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top
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Extended
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An annual contract for
clients who require reliable support on a regular basis.
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Response Time: |
4 hours |
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Regular Hours:
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9:00 a.m.
to 5:00 p.m. EST, Mon-Fri |
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Telephone Support (reg.
hours):
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First 5 incidents free |
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Minor Upgrades:
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FREE
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Major Upgrades:
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15%
discount |
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Travel:
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Extra
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top
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Platinum
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A "Mission Critical" plan
for complex environments that require a minimal turn-around time and
24/7 assistance.
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Response Time:
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1 hour |
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Regular Hours:
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24/7
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Telephone Support (reg. hours):
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Unlimited
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Telephone Support (after
hours):
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Unlimited
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Major Upgrades:
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FREE
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Minor Upgrades:
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FREE
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Travel:
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Extra
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top
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HARDWARE
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Hardware support provides
for the maintenance and support of your paging infrastructure. This
includes your Zetron paging terminal as well as associated transmitters.
This does not include the support of pagers or data receivers. Please
call
for a quote on pager or data receiver repair. |
|
Basic
|
Extended
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Platinum
|
|
|
|
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Basic |
|
|
A pay-as-you-go package for
reliable, though occasional, support.
|
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Response Time:
|
24 hours
|
|
Hours: |
9:00 a.m. to
5:00 p.m. EST, Mon-Fri
|
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Software Patches: |
FREE with
incident
|
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Parts |
Extra
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Travel: |
Extra
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top
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Extended |
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An annual contract for
clients who require reliable support on a regular/timely basis. |
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Response Time:
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4 hours
|
|
Regular Hours:
|
9:00 a.m.
to 5:00 p.m. EST, Mon-Fri
|
|
Telephone Support (reg.
hours):
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First 5 incidents free |
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Minor Upgrades:
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FREE
|
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Major Upgrades:
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15%
discount |
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Parts:
|
Extra
|
|
Travel:
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Extra
|
top
| |
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Platinum |
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A "Mission Critical" plan
for complex environments that require a minimal turn-around time and
24/7 assistance.
|
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Response Time:
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1 hour |
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Regular Hours:
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24/7
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Telephone Support (reg. hours):
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FREE
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Telephone Support (after
hours):
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FREE
|
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Software
Patches:
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FREE
|
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Software
Upgrades:
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FREE
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Parts:
|
Extra
|
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Travel:
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Extra
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top
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